FAQ

Q- What is the Sekur Prepaid Card

The Sekur Prepaid Card is a re-loadable stored value card. With the  Sekur prepaid you never incur interest charges or go over budget when spending funds with your card. The card can be used wherever Visa® is accepted.

Q- Will I need to maintain a minimum balance on my Sekur Prepaid Card?

In general, no minimum balance is required to have or to use your Sekur Card. However, certain merchants enable rules for their point-of-sale systems and they are not always perfectly clear about this. For example, restaurants may check that the balance available is 15% more than your dinner bill in order to leave room for the tip/gratuity that you might add. If you want to use the “pay-at-the-pump” functionality at a gas station (as opposed to paying inside), the gas station may check to see that you have $75 available before they let you start pumping gas and hotels sometimes check to make sure that you have $300 available on your card at the time of check-in.

Q- What do I do if my card is lost or stolen?

To report a lost or stolen card, call Customer Care immediately at 1-855-635-9450

Q- Why was my Sekur Prepaid Card declined when I have money in my account?

In general, no minimum balance is required to have or to use your Sekur Card. However, certain merchants enable rules for their point-of-sale systems and they are not always perfectly clear about this. For example, restaurants may check that the balance available is 15% more than your dinner bill in order to leave room for the tip/gratuity that you might add. If you want to use the “pay-at-the-pump” functionality at a gas station (as opposed to paying inside), the gas station may check to see that you have $75 available before they let you start pumping gas and hotels sometimes check to make sure that you have $300 available on your card at the time of check-in.

Q- Where is the Sekur Card accepted?

The Sekur Card can be used online or in store, anywhere Visa® is accepted

Q- Can I use my Visa Sekur Card to withdraw money from an ATM?

Yes. You can withdraw at any ATM displaying the Visa or Cirrus® Brand Mark